name of the book needed: Kalbach, James, (2016) Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams, OReilly, ISBN 978-1-491-92353-5 I will attach 3 pages it’s all that the professor wants step by step with the chapter we need to use please follow the exact directions thank you if that 3 documents arent clear ill attach the syllabus the required information is from page 8 (E) to page 9 (section4) please APA format and use the book as references and other references
