https://youtu.be/o97fVGTjE4whttps://youtu.be/55n9pH_A0O8chapter 13 – p. 198-210 (Sullivan)1) Briefly describe a conflict in which you were involved (faking something). How did you handle yourself? How did the others involved handle it? Discuss whether outcomes were positive or negative and how strategies identified in the readings may have been used.2) What have you found to be the most difficult part of handling conflict? What strategies from the readings are you planning to try when you encounter your next conflict?Use one of your references: Sullivan, E.J. (2018). Effective leadership and management in nursing, (9th ed). Pearson: New York, NY.
