Practice Setting Outline Research is to be done at a Primary care office with one physician, two Nurse practitioners, one office manage, two medical assistants, and a receptionist. Introduction Identification of 3 areas of quality performance Customer service Quality of care Patient retention Identification of 3 areas of poor performance Wait time Call back Referral Identify one potential area for improvement ( from area of poor performance above) Identify Key stake holders for change Providers and staff References
