The difficulty however, is also that managers also have to keep the boundaries around the rules too, i.e. HR should not be expected to police the dress-code in this example so we’re asking managers to let their employees know when they are not appropriately dressed. And this proves to be quite difficult… managers typically prefer to avoid difficult discussions. I can see the same pattern with the flexible working policy as managers don’t want to say “no” to some requests, even if they should considering business requirements.Would you agree that the success of an HR policy is not only driven by how the manager champions it but also by how he ensures that its application remains within the agreed framework? Do you think that all it requires is training these line managers in how to do so?
