Putting It Together Measuring Consumer Satisfaction This assignment is the final installment in your project for this course. For the assignment, write a paper with three parts. Part 1 Compile and condense your work from the assignments in Unit 3 and Unit 5, incorporating changes in response to the feedback you received on those assignments. Part 2 Evaluate how you have transformed your leadership style and strategy to shift the emphasis from a patient-doctor relationship, problem-based philosophy to that of an inclusive, consumer-driven health care community in the delivery of high-quality health care services and outcomes. Part 3 Identify measurable tools to assess consumer satisfaction in a health care environment. Provide examples of both a patient satisfaction survey and a consumer-driven customer service satisfaction survey. Compare and analyze the two surveys. In your analysis of the satisfaction surveys, answer the following questions: What can be preserved and adopted from the patient satisfaction survey for inclusion in a satisfaction survey based on a consumer-driven customer service model? What from the patient satisfaction survey must you eliminate, and why? How will you engage staff and the consumer community in developing a tool that best identifies and addresses the unmet needs of the health care consumer? How will you implement and monitor the use of such a tool? What preparations will you need to make to include the participation of physicians and the organization’s board of directors in developing measurable tools to assess consumer satisfaction in a health care environment? Assignment Requirements Your paper should be 1215 pages in length. Cite 1215 scholarly sources, using APA style and format. The paper must be in APA format with a cover page, table of contents, and a listing of sources cited.
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