Part I: Discussion Board: Using one of the eight Patient Experience of Care Dimensions, Hospital Staff Responsiveness, discuss in three of four paragraphs, your understanding of the difference between patient satisfaction and the patients perception of care. What is the significance of this distinction? Survey of Care Experience Important Web Sites: Consumer Assessment of Healthcare Providers & Systems (CAHPS) Medicare.gov Hospital Compare Agency for Health Care Research and Quality Penm, J., MacKinnon, N. J., Strakowski, S. M., Jun, Y., Doty, M. M., & Ying, J. (2017). Minding the Gap: Factors Associated With Primary Care Coordination of Adults in 11 Countries Rathert, C., Williams, E. S., McCaughey, D., & Ishqaidef, G. (2015). Patient perceptions of patient-centred care: empirical test of a theoretical model. Health Expectations, 18(2), 199-209 11p. doi:10.1111/hex.12020
