Utilizing a Performance Matrix is a simple yet effective device to aid in assessing current performance, and in devising key components of operations strategy going forward. Using the step-wise method described below, please craft a short (not longer than two pages) report that resulted from your completion of the six steps: Step 1 Choose an operation with which you (and possibly a friend or family member) is familiar. The operation should have a relatively clear customer group and also direct competitors. Ideally, your friend/co-worker/family member should act as the sources of information, and then you should act as a consultant in the conversation. Step 2 Identify the set of competitive factors that have some relevance to this operation. One can use the list of generic performance objectives as a starting point in doing this. So, use quality, speed, dependability, flexibility and cost and expand on each of them if necessary. Step 3 Rate each of these on the 9-point importance scale. Step 4 Now judge each of these against the 9-performance scale Step 5 Position each aspect of performance on the importance-performance matrix in a similar way to the example shown in the text. Step 6 Discuss how you might improve (or suggest to improve) the objectives with the highest priority. This last Step should take not longer than one page to complete.
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