Before answering this discussion question, read through the Theory of Constraints (TOCs) section of your textbook. If you have ever driven by or ordered from an In-n-Out, you know there are long lines. Have you ever wondered what is causing the long lines? Have you ever considered how much money the company is losing from these bottlenecks?1. Analyze In-n-Out processes. Identify and provide recommendations for reducing their bottlenecks.For the second question, you will need to understand ‘social proof’. Social proof is an influence tactic to persuade a customer to behave in a targeted way. More simply … You are looking for a new sushi restaurant and you see two in a strip mall sitting side by side. One has a line out the door and the other is quiet. Which one are you likely to choose? Instagram influencers use these ‘social proof’ tactics all the time to convince you to buy something new.2. Consider whether In-n-Out has made a deliberate decision to maintain long lines. Give us your opinion on whether it is a good or bad idea.Your discussion answers will be graded based on the rubric. See the syllabus if you need to refresh your memory on what is required.
