Reflect on your reading. Then discuss how you, as a manager and leader, might use this coaching model with your followers. Address the following two situations in which you would use this model to achieve desirable outcomes.• Gillian is a call center employee who has received a number of complaints about her phone manner. While clients complain about her “attitude”, they do not question her technical expertise and often praise her knowledge.• Fillip is a shift supervisor at a retail boutique that sells high-end women’s fashion. He is a good manager to his team. Fillip has a good sense of fashion and customers appreciate his taste and style. However, he is too quick to issue discounts and refunds to customers outside of the company’s policies.In response to each of these scenarios, note how you would use the coaching model to approach each employee. Discuss how the employees might react to your use of the model. Would this model allow you to reveal the information you need in order to have an effective coaching session? What benefits might this model provide for a coaching session beyond a typical manager-worker interaction? How might you use the model to approach the concepts of engagement and ownership?Length: 3-4 pages, not including title and reference pagesReferences: Include at least three scholarly resources.Your paper should demonstrate thoughtful consideration of the ideas and concepts presented in the course and provide new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards. Be sure to adhere to Northcentral University’s Academic Integrity Policy.
