Submit a PowerPoint presentation of your change management plan. You may use your practice setting, workplace, or the Vila Health: Data Collection Techniques simulation to complete this assessment. The audience for this proposal is the leadership team at your organization or practice setting. Note: Each assessment in this course builds on the work you completed in the previous assessment. Therefore, you must complete the assessments in this course in the order in which they are presented. For a system or technology to be accepted and adopted within a health care organization, the technology must improve the existing processes and procedures. Nurse informatics professionals must be well aware of potential resistance to change by members of the health care team. By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria: Competency 4: Apply change management strategies to nursing scenarios impacted by the daily use of health information systems. o Develop a comprehensive communication plan that includes measurable outcomes, applicable change management strategies, and methods for ongoing evaluation and optimization of the system. o Explain training requirements that support change management strategies. Competency 5: Articulate what optimization means as part of the life cycle and how it supports the nursing process. o Conduct a needs assessment to help identify workflow concerns by the clinical and administrative staff. o Design an appropriate optimization process flow that identifies needed changes to workflows and ways to implement those changes. Competency 6: Communicate as a practitioner-scholar, consistent with the expectations of a nursing professional. o Write clearly and logically with correct use of spelling, grammar, punctuation, and mechanics, and correctly format citations using current APA style. Nursing leaders must possess knowledge and skills related to project management of informatics initiatives. Knowledge related to change management strategies, technological needs, implementation, and optimization are key aspects of informatics leadership. Clear communication is essential to creating understanding of how quality and safety are enhanced by technological innovations. As you prepare to complete this assessment, you may want to think about other related issues to deepen your understanding or broaden your viewpoint. You are encouraged to consider the questions below and discuss them with a fellow learner, a work associate, an interested friend, or a member of your professional community. Note that these questions are for your own development and exploration and do not need to be completed or submitted as part of your assessment. How best can an organization provide support to users of new technology? Why is change management needed for effective implementation of new systems? These articles and papers address change management and communication: Valackiene, A., & Susniene, D. (2013, November). Significance of corporate communication in change management: Theoretical and practical perspective. Paper presented at the European Conference on Management, Leadership & Governance, Klagenfurt, Austria. Velsquez, L. M., & Angel, A. (2016). Engaging with society: Organizational communication as social change. Management Communication Quarterly, 30(2), 256261. Butt, A., Naaranoja, M., & Savolainen, J. (2016). Project change stakeholder communication. International Journal of Project Management, 34(8), 15791595. Wolper, J. (2016). Making change management successful. Talent Development, 70(5), 16. Luo, W., Song, L. J., Gebert, D. R., Zhang, K., & Feng, Y. (2016). How does leader communication style promote employees’ commitment at times of change? Journal of Organizational Change Management, 29(2), 242262. These articles and papers address workflow and optimization in health care settings: Adams, M. B., Kaplan, B., Sobko, H. J., Kuziemsky, C., Ravvaz, K., & Koppel, R. (2015) Learning from colleagues about healthcare IT implementation and optimization: Lessons from a medical informatics listserv. Journal of Medical Systems, 39(1), 16. Kmrinen, V. J., Peltokorpi, A., Torkki, P., & Tallbacka, K. (2016). Measuring healthcare productivity – From unit to system level. International Journal of Health Care Quality Assurance, 29(3), 288299. Li, Z., Serban, N., & Swann, J. L. (2015). An optimization framework for measuring spatial access over healthcare networks. BMC Health Services Research, 15, 273286. Lee, N., & Kwon, O. (2015). A privacy-aware feature selection method for solving the personalization-privacy paradox in mobile wellness healthcare services. Expert Systems with Applications, 42(5), 27642771. DeFlitch, C., Geeting, G., & Paz, H. L. (2015). Reinventing emergency department flow via healthcare delivery science. HERD: Health Environments Research & Design Journal, 8(3), 105115. Schwei, K. M., Cooper, R., Mahnke, A. N., Ye, Z., & Acharya, A. (2016). Exploring dental providers’ workflow in an electronic dental record environment. Applied Clinical Informatics, 7(2), 516533. Wilk, S., Kezadri-Hamiaz, M., Rosu, D., Kuziemsky, C., Michalowski, W., Amyot, D., & Carrier, M. (2016). Using semantic components to represent dynamics of an interdisciplinary healthcare team in a multi-agent decision support system. Journal of Medical Systems, 40(2), 112. Cheng, K. G., Hayes, G. R., Hirano, S. H., Nagel, M. S., & Baker, D. (2015). Challenges of integrating patient-centered data into clinical workflow for care of high-risk infants. Personal and Ubiquitous Computing, 19(1), 4557. North, F., Fox, S., & Chaudhry, R. (2016). Clinician time used for decision making: A best case workflow study using cardiovascular risk assessments and Ask Mayo Expert algorithmic care process models. BMC Medical Informatics and Decision Making, 16, 96108. Lacson, R., O’Connor, S. D., Sahni, V. A., Roy, C., Dalal, A., Desai, S., & Khorasani, R. (2016). Impact of an electronic alert notification system embedded in radiologists’ workflow on closed-loop communication of critical results: A time series analysis. BMJ Quality & Safety, 25(7), 518524. These articles and papers address assessment models in health care organizations: de Morais, R. M., Somera, S. C., Goes, W. M., & Costa, A. L. (2016). Applicability of an assessment model for healthcare information systems in a public hospital. Journal of Information Systems and Technology Management, 13(3), 459478. Pendergrass, J. C., Heart, K., Ranganathan, C., & Venkatakrishnan, V. N. (2014). A threat table based assessment of information security in telemedicine. International Journal of Healthcare Information Systems and Informatics, 9(4), 2031. Raeisi, A. R., Saghaeiannejad, S., Karimi, S., Ehteshami, A., & Kasaei, M. (2013). District health information system assessment: A case study in Iran. Acta Informatica Medica, 21(1), 3035. Internet Resources Ready, K. (2013). A hidden risk of big organizational change. Retrieved from https://www.forbes.com/sites/kevinready/2013/07/24/a-hidden-risk-of-big-organizational-change/#a5a19e562bf9 McNamara, C. (2017). Organizational change and development (managing change and change management). Retrieved from https://managementhelp.org/organizationalchange/index.htm Tung, L. C. (2014, May 22). Why creating organizational change is so hard. Gallup Business Journal. Retrieved from https://www.gallup.com/businessjournal/168992/why-creating-organizational-change-hard.aspx DesJardine, M. (2014, July/August). Leading employees through major organizational change. Ivey Business Journal. Retrieved from https://iveybusinessjournal.com/publication/leading-employees-through-major-organizational-change/ As a decision is made on the appropriate solution for enabling the organization to collect data for patients ahead of their appointments, the informatics professional notices a high level of anxiety and resistance to change by the staff. As a result, you must initiate change management strategies that will facilitate the adoption and acceptance of the technology solution being proposed. Within Vila Health or your organization or practice setting, conduct interviews and interact with several members of the project team in order to identify several methods to improve the acceptance of the new technology. (If you use your own organization, these are the types of people you want to talk to: director of informatics, CIO, director of patient care, director of quality, director of education, director of risk management.) Another consideration to include is how the optimization impacts aspects of the nursing process, such as workflow, quality, and safety. The optimization should include the importance of testing prior to implementation. Based on the testing, revisions may be needed that will improve quality and safety. This assessment will utilize information collected at your organization or practice setting (or through Vila Health). You will use this information to develop a change management plan. For this assessment: Identify at least three communication issues and develop a comprehensive communication plan. Define at least four measurable outcomes for the communication plan. Select an executive sponsor for your change management strategies and provide a rationale for your selection. Explain at least four training requirements that will help support change management strategies. Identify at least four workflow concerns for the clinical and administrative staff in reference to the new solution. Present a visual diagram for this project of the flow of the optimal process and data collection related to patient outcomes. Assessment Requirements Length: PowerPoint presentation with eight content slides with notes, as well as separate reference and title slides. (Ten slides total.) References: An minimum six peer-reviewed resources formatted following current APA guidelines. Formatting: Use correct APA style and formatting, paying particular attention to citations and references. Font size and type: 12-point Times New Roman.
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